Product Support

Virtify offers world-class product expertise and support to help maximize the value of your Virtify investment. We offer a variety of flexible support options designed to minimize downtime, accelerate user adoption, and lower your total cost of ownership. Virtify can also customize a support plan to meet your specific needs and delivery preferences including web, email, telephone, and online knowledge base support. Contact a Virtify sales representative today to discover which support options are right for you.

Standard Coverage:

• 24 Hour Access to support portal - one user access as standard with secure login; Additional user access rights can be purchased as an additional option
• Submittal of support requests via WEB interface - with email or phone as an option; WEB access provides updates and call logging for tracking of reported issues and escalation
• WEB access to online documentation like product sheets, whitepapers, etc.; WEB access to knowledge base for support products
• Technical support staff available from 8:30am to 5:30pm EST; 4 Hour response as standard for Critical Technical Issues

Premium Coverage Options:

• 24x7 hotline support
• On-site business solutions support
• Monthly performance reporting
• Dedicated support resource
• Additional support period hours
• Standby resource available for business peak periods or for other critical times